IOM - International Organization for Migration | МОМ - Международная организация по миграции

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Basic answers to questions from foreign nationals. Please, if you do not find an answer to your question, contact the IOM call center using the language that is most convenient for you.

  1. Can I return only to my country of citizenship? Or is it possible to choose, for example, if I have relatives in another country?
    IOM can provide you with advice on your specific situation. IOM can assist in returning to your country of origin or the country of origin of your spouse and/or parent, in line with the regulations of the specific countries involved. 
  2. I am a citizen of a country that does not have an embassy in Moldova, and my travel documents are lost/stolen/destroyed. How can I get a travel document or a new passport from my country?
    In a case like this, please contact IOM who can help with getting your travel documents or provide advice on this aspect.
  3. I have a disease that prohibits me from flying by air (optionally - older members of my family are very old and are not recommended to fly), can I count on help to return to my country by ground transport? 
    Ground transportation support may be extended for close distances; however, it may not be possible for some countries. Please also note that different border rules may apply when crossing by ground transport. Ground transport is not usually possible for traveling long distances. If someone has a serious medical condition, IOM may be able to assist with the organization of a medical escort to travel with a person.  All people traveling undergo a fitness-to-travel check before travel to ensure safety. 
  4. My underage children are citizens of Ukraine and we fled to Moldova after the war started, but their father stayed in Ukraine because of the travel ban for men. How can I return to Ukraine (optionally - can I go to another country?) if I have citizenship in another country? 
    The conditions for a safe and dignified assisted return to Ukraine are not yet in place and therefore, currently IOM is not providing assisted voluntary return to Ukraine.
      If you have citizenship in another country, IOM can assist you and your family members to return to that country of citizenship. IOM can also assist Ukrainians to travel to an EU member state. Parents traveling alone with their minor children should have a power of attorney from the second parent if they want the assistance of IOM to travel to another country. A power of attorney is not needed if a child`s birth certificate indicates only one parent or the second parent has passed away and there is an official document confirming this, or the second parent`s parental right is terminated voluntarily or involuntarily and is documented. These documents must be in the possession of the parent for verification. 
  5. Can I apply for help in finding accommodation, food, and other daily needs for the period while my issues related to documents, tickets, etc. are being resolved if I am not a citizen of Ukraine, but came from there after 24.02.2022?
    IOM Moldova can help with short-term accommodation for non-Ukrainian citizens who fled Ukraine and wish to return to their country of origin. Another assistance is also available. Please call IOM for further information.
  6. What if my legal partner and I have different citizenships (Ukraine, and non-Ukraine), and we want to go to a country where one of us needs a visa? 
    IOM can assist in getting travel documents or can provide advice to non-Ukrainian citizens who fled Ukraine and are wishing to return to their countries of origin.
    IOM cannot directly assist a person traveling to a country to which they do not have any connections (family, visa, etc.). IOM can assist Ukrainians to travel to an EU member state under the EU Solidarity Platform and can provide advice on the EU member state regulations regarding spouses. There are eligibility criteria for Ukrainian nationals and their family members who do not have Ukrainian citizenship if they wish to be transferred to EU countries. Information can be found on the EU platform.
  7. I am a citizen of Armenia, who officially lived in Ukraine for a long time (optionally -I have a legal partner who is a citizen of Ukraine), but I am afraid to return to Armenia because of the possible military conflict now. Can I get into some other country or ask about asylum in Moldova because of that fact? 
    IOM cannot assist people traveling to a country where they do not have any legal connections.
    There are eligibility criteria for Ukrainian nationals and their family members who do not have Ukrainian citizenship if they wish to be transferred to EU countries. Information can be found on the EU platform   Requests for asylum in Moldova are assessed on a case-by-case approach by the Bureau of Migration and Asylum of Moldova. 
  8. If I want to go back to my country of citizenship, will my transport be completely free
    IOM can facilitate the smooth transition to a person’s country of origin depending on the information provided by the person who is traveling.
    Situations such as these will be analyzed on a case-by-case basis. 
  9. I have citizenship of Turkmenistan, and I do not know where to find the embassy of my country, and what shall I do?
    There is no embassy for Turkmenistan in Moldova (the nearest embassy of Turkmenistan is in Kyiv, Ukraine).
    If you want to request asylum – applications are processed on a case-by-case basis by the Bureau of Migration and Asylum from Moldova. 
  10. I have citizenship of Belarus, and I or/and my family left my country and lived in Ukraine, but after the Russian military invasion of Ukraine I was forbidden to return, what should I do?
    If you want to request asylum in Moldova, applications are processed on a case-by-case approach by the Bureau of Migration and Asylum of Moldova. 
  11. I have Russian citizenship, but I have been living in Ukraine for many years with permanent residence status, and want to return to Ukraine. What can I do?
    For the time being, IOM is not able to facilitate returns to Ukraine, even for Ukrainian nationals.
    Shortly these options can be explored when the situation is more stable. Russian citizens can stay in Moldova without a visa for up to 90 days within six months without registration. Any foreigners wishing to settle in the Republic of Moldova for a period longer than 90 days can request the right of temporary residence. Contact the Bureau of Migration and Asylum of Moldova. Foreigners wishing to request refugee status in Moldova should contact the Bureau of Migration and Asylum or UNHCR. 
  12. I have Russian citizenship and I have been living in Ukraine with permanent residence status for many years, but my passport is expired/destroyed/lost.  How can I stay in Moldova without a passport and how can I make some documents that certify my identity? 
    You should contact the Bureau of Migration and Asylum from Moldova and UNHCR, if you are wishing to stay in Moldova, to apply for refugee status. All applications are considered on a case-by-case basis.
  13. I have Russian citizenship and I have been living in Ukraine for many years with the status of a permanent resident, can I leave for another country with the help of international organizations? 
    IOM cannot directly assist a person traveling to a country to which they do not have any connections (family, visa, etc.).
    Foreigners wishing to request refugee status in Moldova should contact the Bureau of Migration and Asylum or UNHCR. 
  14. I have Russian citizenship and my partner has Ukrainian citizenship. We have common children who are also citizens of Ukraine. How can I return to Ukraine or go with my family to another country? 
    For the time being, IOM is not able to facilitate returns to Ukraine, even for Ukrainian nationals.
    Soon these options can be explored when the situation is more stable. If you are willing to go to another country, you should register on the EU platform. UNHCR and IOM can assist Ukrainians to travel to an EU member state under the EU Solidarity Platform and can provide advice on the EU member state regulations regarding spouses. There are eligibility criteria for Ukrainian nationals and their family members who do not have Ukrainian citizenship if they wish to be transferred to EU countries. Information can be found on the EU platform.